
07 4846 1568
PRIVACY POLICY
At Airlie Adventure Tours, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make bookings, and process payments online.
By using our services or booking a tour with us, you consent to collecting, using, and disclosing your personal information as described in this Privacy Policy.
1. Information We Collect
We collect personal information when you make a booking through our website, contact us, or engage with our services. The types of personal information we may collect include:
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Contact Information: Name, email address, phone number, mailing address
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Booking Information: Tour date, tour type, number of participants, special requests
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Payment Information: Credit card details, billing address, and other payment-related data
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Demographic Information: Age, gender, preferences, and special requirements (e.g., accessibility needs)
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Technical Data: IP address, browser type, device type, and browsing behaviour on our website (via cookies and analytics)
2. How We Use Your Information
We use your personal information for the following purposes:
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Processing Bookings and Payments: To confirm and manage your bookings, process payments, and provide related services (such as sending confirmations, reminders, or receipts).
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Customer Support: To respond to your inquiries, provide customer service, and assist with any issues or special requests.
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Marketing and Communications: With your consent, we may send you promotional offers, newsletters, or updates about upcoming tours and activities. You can opt out of marketing communications at any time.
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Improving Our Services: To analyze and improve our services, website, and customer experience based on your feedback and usage patterns.
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Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including fraud prevention and dispute resolution.
3. How We Protect Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to safeguard it. These include:
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Encryption: All payment transactions are processed through a secure, encrypted connection (SSL/TLS), ensuring that your financial data is protected during transmission.
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Data Storage: Your personal and payment information is stored in secure systems with limited access to authorized personnel only.
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Access Control: We restrict access to personal information to those employees or service providers who need it to perform their duties and provide services to you.
While we use reasonable measures to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
4. Sharing Your Information
We respect your privacy and will not share your personal information with third parties except in the following circumstances:
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Service Providers: We may share your information with trusted third-party service providers who assist us in processing payments, managing bookings, and improving our services (e.g., payment gateways, and email service providers). These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
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Legal Requirements: We may disclose your personal information if required by law, regulation, or court order, or if we believe such action is necessary to comply with legal processes or protect the rights, property, or safety of Airlie Adventure Tours, our customers, or others.
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Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change through appropriate means.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our website. Cookies are small text files that are placed on your device when you visit our site. These help us remember your preferences, enhance functionality, and analyze website usage to optimize our services.
You can control cookie settings through your browser settings. However, disabling cookies may limit your ability to access certain features of our website.
6. Your Rights and Choices
You have the following rights regarding your personal information:
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Access: You can request a copy of the personal information we hold about you.
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Correction: If your personal information is inaccurate or incomplete, you can request that we update or correct it.
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Deletion: You can request that we delete your personal information, subject to any legal or contractual obligations.
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Opt-Out of Marketing: You can opt out of receiving promotional emails or newsletters at any time by clicking the unsubscribe link in our communications or by contacting us directly.
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Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time by contacting us.
To exercise any of these rights, please contact us at info@airlieadventuretours.com.au
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, for record-keeping or legal purposes. After this period, we will securely delete or anonymize your data.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal information from a child, please contact us so that we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
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Phone: 07 4846 1568
By using our services or booking with Airlie Adventure Tours, you consent to collecting, using, and disclosing your personal information as described in this Privacy Policy.