
07 4846 1568
Terms & Conditions
General Terms & Conditions
These Terms and Conditions ("Agreement") govern the use of services provided by Airlie Adventure Tours ("we," "us," or "our"). By making a booking with us, you ("the Customer" or "you") agree to be bound by these Terms and Conditions. Please read them carefully before booking any tours or activities.
1. Booking and Payment
1.1. Booking Process
To book a tour, you must complete the booking form and provide the necessary details, including personal and payment information. Your booking is only confirmed once full payment has been received unless otherwise stated.
1.2. Payment
Full payment is required at the time of booking unless otherwise stated. Payments can be made. All prices are quoted in AUD and include applicable taxes unless stated otherwise.
1.3. Booking Confirmation
Once your payment is received, you will receive a booking confirmation email containing the details of your tour, including date, time, and location. Please review the confirmation carefully to ensure all details are correct.
2. Cancellation and Refunds
2.1. Customer Cancellations
You may cancel your booking up to 24 hours before the scheduled tour departure time for a full refund. Cancellations made within 24 hours of the tour or no-shows will result in 100% of the tour price being charged, and no refund will be provided.
2.2. Changes to Booking
If you wish to change your booking (e.g., reschedule), please notify us at least 24 hours before your tour. Changes are subject to availability and may incur additional charges.
2.3. Cancellation by Airlie Adventure Tours
In the event that we need to cancel your tour due to unforeseen circumstances (e.g., extreme weather, safety issues, or other force majeure events), we will offer you the option to reschedule the tour or provide a full refund.
2.4. Force Majeure
We are not liable for cancellations or delays caused by events outside our control, such as natural disasters, pandemics, strikes, or government-imposed restrictions. In these cases, we will offer a full refund or rescheduling options where possible.
PRIVATE TOUR CANCELLATION POLICY:
1) Cancellations outside 7 days of departure incur no charges other than any pre-committed expenses.
2)Cancellations inside 7 days of
departure incur a 25% cancellation fee plus any pre-committed expenses
3) Cancellations inside 72 hours of
departure incur a 100% cancellation fee.
3. Tour Operations
3.1. Itinerary and Changes
We make every effort to provide the tours as described on our website or promotional materials. However, we reserve the right to modify the itinerary or cancel the tour due to unforeseen circumstances (e.g., weather, safety concerns, or operational issues). If significant changes are made, you will be notified in advance.
3.2. Tour Minimums
Some tours may require a minimum number of participants to operate. If the minimum number is not met, we reserve the right to cancel the tour. In such cases, you will be offered the option of rescheduling or receiving a full refund.
4. Customer Responsibilities
4.1. Health and Safety
You must be in good health and physically capable of participating in the chosen tour. If you have any medical conditions or concerns, please inform us before booking. We reserve the right to refuse participation if we believe your health or safety is at risk.
4.2. Age Restrictions
Certain tours may have age restrictions. Please check the specific tour details for any age requirements. Children under the age of 16 must be accompanied by an adult.
4.3. Behavior and Conduct
We expect all customers to behave responsibly and respectfully during the tour. We reserve the right to remove any customer from the tour if their behaviour is disruptive, unsafe, or harmful to other participants or the environment. No refund will be given in such cases.
4.4. Personal Belongings
Customers are responsible for their personal belongings. Airlie Adventure Tours is not liable for any loss, theft, or damage to personal items during the tour.
5. Liability
5.1. Limitation of Liability
While we take all reasonable precautions to ensure your safety, Airlie Adventure Tours is not liable for any injury, loss, damage, or accident that occurs during the tour, except where such injury or damage is directly caused by our negligence or willful misconduct.
5.2. Force Majeure
Airlie Adventure Tours is not responsible for failure to fulfil any part of this Agreement due to circumstances beyond our control, including but not limited to natural disasters, pandemics, strikes, government restrictions, or other unforeseen events.
6. Insurance
We strongly recommend that all customers have adequate travel insurance to cover unforeseen events such as cancellations, medical emergencies, personal accidents, or lost baggage. Airlie Adventure Tours does not provide travel insurance.
7. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Any personal data you provide during the booking process will be used by our Privacy Policy, which can be reviewed on our website.
8. Governing Law
These Terms and Conditions are governed by and construed by the laws of Queensland/Australia Any disputes arising from or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in Queensland/Australia.
9. Amendments to Terms and Conditions
Airlie Adventure Tours reserves the right to amend or update these Terms and Conditions anytime. Any changes will be posted on our website, and the updated version will apply to any new bookings made after the change date.
By booking a tour with Airlie Adventure Tours, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
For any inquiries or assistance, please get in touch with us at:
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Phone: 07 4846 1568
Legal Waiver Release of Liability
Warning: Read Carefully Before Booking
This Legal Waiver and Release of Liability ("Waiver") is executed by the undersigned participant ("Participant," "you," or "your") in favour of Airlie Adventure Tours, its officers, directors, employees, agents, affiliates, and any related entities (collectively, "the Company," "we," "us," or "our").
By signing this Waiver, you acknowledge that swimming at Cedar Creek Falls ("the Activity") is a potentially hazardous activity and that your participation is voluntary. You agree to the following terms and conditions:
1. Acknowledgment of Risk
You acknowledge that swimming at Cedar Creek Falls involves inherent risks, which include, but are not limited to:
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Drowning or near-drowning
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Slippery or uneven surfaces, leading to falls or injuries
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Sudden changes in water conditions, including currents and water depth
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Wildlife encounters (e.g., snakes, Goanna, etc.)
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Weather-related hazards such as storms, rain, extreme heat, or strong winds
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Personal injury from slipping, tripping, or falling in the water or surrounding areas
You fully understand these risks and voluntarily accept them by participating in the Activity.
2. Release of Liability
To the fullest extent permitted by law, you hereby release, waive, and discharge Airlie Adventure Tours and its employees, agents, contractors, officers, and affiliates from any liability, claims, demands, or causes of action, arising out of or in connection with your participation in the Activity, including, but not limited to, personal injury, death, property damage, or loss of any kind.
This release applies to any acts of negligence or other conduct by the Company, except for willful misconduct or gross negligence.
3. Indemnification
You agree to indemnify, defend, and hold harmless Airlie Adventure Tours from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising from or in connection with your participation in the Activity, including any third-party claims resulting from your actions, omissions, or failure to follow the rules and guidelines set forth by the Company.
4. Health and Fitness
By participating in the Activity, you confirm that you are in good physical health and do not have any medical condition that would impair your ability to swim or safely participate in the Activity. You further agree to disclose any relevant medical conditions or concerns to Airlie Adventure Tours in advance of the tour.
If you have any health concerns, it is recommended that you consult with a healthcare provider before participating in the Activity.
5. Safety and Behavior
You agree to follow all safety instructions, guidelines, and rules provided by Airlie Adventure Tours and its employees during the Activity. You will exercise caution at all times, behave responsibly, and respect the natural environment, other participants, and any other visitors to Cedar Creek Falls.
The Company reserves the right to remove any participant from the Activity who is deemed to be behaving recklessly, in violation of safety protocols, or in a manner that could endanger themselves or others. No refunds will be given in such circumstances.
6. Assumption of Responsibility
You acknowledge that you are solely responsible for your actions, behaviour, and safety while swimming at Cedar Creek Falls. You assume full responsibility for any risk of injury, damage, or loss to yourself, your property, or to others resulting from your participation in the Activity.
7. Consent to Medical Treatment
In the event that you require medical treatment during the Activity, you consent to emergency medical treatment, including transportation to a medical facility, if necessary. You agree to bear all costs associated with such medical treatment.
8. Photographs and Media Release
You grant Airlie Adventure Tours the right to take photographs, video recordings, or other media of you during the Activity for promotional and marketing purposes. You agree that these images or recordings may be used in promotional materials, social media, websites, or other forms of advertising without compensation or further consent.
9. Governing Law and Jurisdiction
This Waiver shall be governed by and construed by the laws of Queensland. Any disputes arising out of or in connection with this Waiver will be subject to the exclusive jurisdiction of the courts in Queensland.
10. Severability
If any provision of this Waiver is deemed invalid or unenforceable, the remainder of this Waiver will remain in full force and effect. The invalidity of any provision will not affect the enforceability of the other provisions.
By ticking yes to the box on our booking form you confirm that you have read, understood, and voluntarily agree to all the terms and conditions outlined above.